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Home | About | FAQs


Q. Where are the local hospitals/health centres in St Andrews and nearby?

St Andrews Community Hospital
Largo Road
St Andrews
KY16 8AR
01334 465656
Ninewells Hospital
01382 660111
Anstruther Medical Practice
Crail Road
KY10 3FF
01333 310352
If you have an urgent medical problem please dial 111 or for emergencies, call 999.

Q. Do I need to take out travel insurance prior to my visit?

Holiday let bookings are made at your own risk, and we do advise taking out travel insurance to cover in the eventuality you can no longer make your trip.

Q. Can you supply extra appliances if required such as fridges, freezers, heaters etc?

Unfortunately we are unable to provide extra appliances. We do have heaters available for use in emergency, e.g. should there be a problem with the heating during your stay

Q. What credit cards do you accept?

We accept all major credit cards except American Express. Sorry if this causes any inconvenience.

Q. Do you charge for using credit cards?

No, there are no charges for credit or debit cards.

Q. Where do we pick up our keys?

The majority of our properties have lockboxes, or key coded access. You will receive your digital property guide 8 days’ prior to your arrival. All of your check in details will be within this guide.
For those without lockboxes or keycodes, you pick up your keys from our office (even if you are collecting outside of normal working hours). The office is 2 miles outside of St Andrews. Type KY16 8PN in to your sat nav if you have one. We are the first entrance on the left before the Fairmont St Andrews hotel if you’re coming from St Andrews, or the first on the right after the Fairmont if you’re coming from Crail – there is a sign saying ‘Kingask, St Andrews’ at the entrance to the drive’.
There are ‘reception’ signs that will guide you. If you are arriving early, please can you let us know. We try to allow early access where we can but we need to be made aware to ensure your property is available for entry, and ensure that your keys are ready, or left in the safe to collect.
Please refer to the check in section on either your property listing or booking confirmations, for details on your check in method.

Q. What are your working hours?

We are in the office from 9am to 5.30pm, Monday to Saturday. You can call us on 01334 472011 during these hours or email us Out of hours, please dial the same number and one of our staff members will answer or you may be asked to leave a message. We will always get back to you! We do ask that out of hours call (5.30pm – 9am) are for emergencies only.

Q. What happens if I experience an issue during my stay?

We of course hope your stay is an enjoyable one. However,  if any issues arise or you have cause for complaint, please advise us immediately. Call us on 01334 472011 or email us at  We have our own maintenance team and a list of contractors who are on call to resolve any issues as soon as we are made aware of them. Regrettably we are unable to investigate any complaints once you have departed if we are not made aware of them during your stay or given the opportunity to fix any issues, we hope you understand.

Q. Rubbish Collection, when are my bins picked up? What do I do with excess rubbish?

Details on what bins are provided at your property and when they are collected, will be inside your property guide.
Please check the full bin collection timetable online for the postcode of the property you are staying at: If you choose to recycle, there’s a local recycling centre detailed below:
Recycling point: St Andrews Recycling  Centre, KY16 8PJ. Open 9am—5pm, closed Tues and Fri. If the bins are full when you arrive, please contact the office so we can resolve the issue.
Some property’s have a Biffa bin service, as opposed to Fife Council, which shall be outlined in your guide.

Q. What happens if I lock myself out when I stay?

These things happen, and we are here to help. If you lock yourself out during the day and we are in the office, before 5.30pm, we can let you in at a cost of £50. If you are unlucky enough to lock yourself out after hours, after 5.30pm to 10pm we would charge £70, if the call out is after 10pm, this is a standard £150 (please note this is dependant on reaching our out of office maintenance contact, costs will be higher if we are required to reach an out of hours locksmith). All costs will be deducted from your security deposit. If your security deposit is lesser than the charge, we shall ask for payment by card before you depart. If you are unable to get through to us due to the late hour of your emergency and we have been unable to respond after a few attempts, you may wish to contact Lock Shop Dundee on 07850687381

Q. If I arrive early am I able to leave luggage or golf clubs at the property while it is being prepared?

We shall try to be as accommodating as we can, but it may not be possible. We hope you understand.

Q. Can I check in early or check out later than advertised?

This is dependent on when the previous guests leave or the next guests arrive, and are therefore subject to availability.
If an early check in is possible, this will be available at a cost of £20.00 per hour, and the earliest check in would be 2pm.
There is a late check out charge of £20.00 per hour, up until 12pm.. If you require a later check out time than 12pm, an extra night will be charged.
Late check outs and early check ins must be pre-arranged.
Failure to check out, without prior arrangement, will incur a charge of £50 per hour.

Q. I have young children, do you have any equipment we can hire to save us bringing it with us?

Yes, we have travel cots and high chairs you can hire @ £20 each. Linen is not provided with the travel cots for safety reasons. If you pre-order these we will ensure they are set up in your house ready for your arrival. All items are hired at guest’s own risk.

Q. Are towels included in the price?

Yes, towels are included in the price. We provide a bath and hand towels for each guest.

Q. Do you accept pets?

Most of our houses welcome well behaved pets. You can search using the ‘pet friendly’ filter on the search panel to see which properties are pet friendly in the location you require. To bring your pet costs an extra £30. There is an option to add a pet to your booking on the booking form on this website. Upon departure, if there is any dog mess left behind in the garden this will incur a charge of £75.

Q. Will my property have wifi?

All of our properties offer wifi facilities on a complimentary basis. Please be aware that wifi connection in the countryside (outwith St Andrews town centre) may be slower and more temperamental than you may be used to. We are assured that fibre connection is coming soon to the countryside! 
If we are made aware in advance of your holiday of the wifi services becoming unavailable, we will advise you so that you can make alternative arrangements, should wifi access be essential whilst you are away. However, we may not always have prior warning and as with your own internet access at home, any disruption to the services are completely outside of all parties’ control.

Q. Can we add a spare bed to our booking?

Unfortunately not, we no longer supply camp beds for hire.

Q. Can you meet us at our property with our keys?

We do prefer it if you pick up your keys from our office. However, if you can’t make it up to the office, we can meet you at the property with your keys but there is an associated charge of £25 if this is pre-5.30pm.

Q. Do you offer a private chef/catering service?

We don’t, but we can recommend a fantastic caterer – St Andrews Event Catering – that will come to your rented home, cook you a delicious meal and tidy up afterwards! Just take a look at or call 01334 473 199 and tell them that Kingask sent you.

Q. Can I smoke in your properties?

All of our properties are non-smoking. If you wish to smoke outside, we ask that you stand at least 5m from the entry to the property and dispose of any cigarette butts safely, ensure there are no lit articles left and tidy up after yourself. Should we find evidence of smoking in the property, a charge of £300 will apply. This will taken from your deposit after departure or, if £300 exceeds the value of your deposit, this shall be invoiced to you, to cover extra cleaning and fumigating costs.

Q: Why do you take a damage deposit and when will I get it back?

A: Please note there is a damage deposit taken for each property, this is to cover any accidental damage caused. This is £50 per bedroom for smaller properties and £100 per bedroom for larger properties (minimum deposit value of £100). At the end of your stay, we shall inspect the property. If there are no damages, we shall refund your damage deposit 7 days after your stay.
If there has, unfortunately been damage caused, we shall photograph the noted items and send them to you with information on how much of the deposit we shall retain, to cover the cost. If the damage caused is higher than the value of the deposit taken, we shall invoice you for this and kindly ask for payment within 7 days of the invoice being sent.
Damage to linen and towels: please note that towels and linen must not be removed from the property at any time (e.g. to the beach or with your clubs). If linen or towels are stained beyond repair (i.e. cannot be washed out), for example blood stains, urine, fake tan, shoe polish, we shall charge for replacement items from your deposit. Again, we shall send photographic evidence to back up this cost.

Q. Do you have any ‘house rules’ we should know of?!

Yes, we do, so that future guests can enjoy it too, we ask kindly that you comply with the following:

NOISE: We ask that all guests are respectful of neighbouring properties and to be considerate of your neighbours.

We kindly ask that all guests;
• Ensure rubbish is disposed as per instructions found in the information book in each property, please also know when the rubbish collection takes place and make sure rubbish is placed for collection on these days, the Fife Council bin collection details are also found in the information book or by checking here Please do not pile any rubbish on-street.
• Please be respectful when in common areas, such as avoid carrying luggage on a staircase, not slamming doors and not running on stairs 
• Please be mindful of times when neighbours may be sleeping, and limit noise accordingly (especially before 7am and after 10pm)
• Please do not make noise inside the apartment that will inevitably disturb your neighbours (such as raising high-volume music, slamming doors, talking by open windows, dropping objects on the floor, and walking in heels )
• Any noise complaints to us, from neighbours or members of the public, will be treated seriously and may result in a fine.

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