Q. I am booked to stay with you and the government guidance is not to travel, what are my options?
Please refer to our regularly updated Coronavirus booking conditions which should hopefully contain all the answers you are looking for https://propertystandrews.co.uk/booking-conditions/
Q. Where are the local hospitals/health centres in St Andrews and nearby?
A. If you are concerned about your health or the health of a loved one while on your break in St Andrews, please take note of the following numbers and addresses should you require health care:
St Andrews Community Hospital
James Arrott Dr
Anstruther Medical Practice
If you have an urgent medical problem please dial 111 or for emergencies, contact 999.
Q. Can you supply extra appliances if required such as fridges, freezers etc?
If we have spare items in stock, we’d be more than happy to supply these for your stay at an extra charge of £30
Q. What credit cards do you accept?
We accept all major credit cards except American Express. Sorry if this causes any inconvenience.
Q. Do you charge for using credit cards?
No, there are no charges for credit or debit cards.
Q. Where do we pick up our keys?
You pick up your keys from our office (even if you are collecting outside of normal working hours). The office is 2 miles outside of St Andrews. Type KY16 8PN in to your sat nav if you have one. We are the first entrance on the left before the Fairmont St Andrews hotel if you’re coming from St Andrews, or the first on the right after the Fairmont if you’re coming from Crail – there is a sign saying ‘Kingask, St Andrews’ at the entrance to the drive’.
Please drive round the white house carefully (no wheel spins!), there are ‘reception’ signs that will guide you. If you are arriving early, please can you let us know. We try to allow early access where we can but need to be made aware, so we can ensure that your keys are ready, or left in the safe to collect.
Q. What are your working hours?
We are in the office from 9am to 5.30pm, Monday to Saturday. You can call us on 01334 472 011 during these hours or email us email@example.com. Out of hours, please dial the same number and one of our staff members will answer or you may be asked to leave a message. We will always get back to you!
Q. What happens if I experience an issue during my stay?
We of course hope your stay is an enjoyable one. However, if any issues arise or you have cause for complaint, please advise us immediately. Call us on 01334 472011 or email us at firstname.lastname@example.org. We have our own maintenance team and a list of contractors who are on call to resolve any issues as soon as we are made aware of them. Regrettably we are unable to investigate any complaints once you have departed if we are not made aware of them during your stay or given the opportunity to fix any issues, we hope you understand.
Q. I have young children, do you have any equipment we can hire to save us bringing it with us?
Yes, we have travel cots and high chairs you can hire @ £15 each. Linen is not provided with the travel cots for allergy reasons. If you pre-order these we will ensure they are set up in your house ready for your arrival.
Q. Are towels included in the price?
Yes, towels are included in the price. We provide bath and hand towels for each guest.
Q. Do you accept pets?
Most of our houses welcome well behaved pets. You can search using the ‘pet friendly’ filter on the search panel to see which properties are pet friendly in the location you require. To bring your pet costs an extra £25. There is an option to add a pet to your booking on the booking form on this website. Upon departure, if there is any dog mess left behind in the garden this will incur a charge of £50.
Q. Will my property have wifi?
All of our properties have wifi. Please be aware that wifi connection in the countryside (outwith St Andrews town centre) may be slower and more temperamental than you may be used to. We are assured that fibre connection is coming soon to the countryside!
Q. Can we add a spare bed to our booking?
Yes, we have substantial camp beds that can be hired for use. A camp bed and linen (bed not made up) is charged at £60. The bed will placed in your house before your arrival at the property.
Q. Can you meet us at our property with our keys?
We do prefer it if you pick up your keys from our office. However, if you can’t make it up to the office, we can meet you at the property with your keys but there is an associated charge of £25.
Q. Do you offer a private chef/catering service?
No we don’t, but we can recommend a fantastic caterer – St Andrews Event Catering – that will come to your rented home, cook you a delicious meal and tidy up afterwards! Just take a look at www.standrewseventcatering.com or call 01334 473 199 and tell them that Kingask sent you.
Q. Do you have any ‘house rules’ we should know of?!
Yes we do – they are also left in your property by your kettle for you to read. We really appreciate your compliance!
We hope that you enjoy your stay with Kingask and that you find the property as you would expect.
So that future guests can enjoy it too, we ask kindly that you comply with the following:
PLEASE DO NOT SMOKE IN THE PROPERTY.
PLEASE DO NOT ALLOW PETS ON TO BEDS OR FURNITURE.
PLEASE USE THE CORRECT COLOURED BINS FOR RUBBISH / RECYCLING
PLEASE ENSURE ALL DOG MESS IS CLEARED FROM GARDENS
Fife Council, unfortunately, only empty the bins once a month therefore you may find the bins are full from previous guests. If your bin is full please take your rubbish to a rubbish /recycling centre. The nearest ones are at Crail Primary School (KY10 3UW); Anstruther Co-op (KY10 3JS) and larger recycling centres in Charles Street, Pittenweem (KY10 2QJ) and St Andrews Recycling Centre, St Andrews (KY16 8PJ – next to Morrisons’ car park). Please do not leave any rubbish on the ground at the end of your stay, even if your bin is full, as this will be charged for.
PLEASE ENSURE THAT APART FROM LOO ROLL, NOTHING ELSE IS FLUSHED DOWN THE LOO!
PLEASE LEAVE THE PROPERTY AS YOU FOUND IT.
PLEASE STRIP THE BEDS AT THE END OF YOUR STAY AND LEAVE ANY USED TOWELS IN THE BATHROOM.