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Home | About | Guest Services

Guest Services

Cleaning Service

Your holiday property is cleaned thoroughly before your stay. If you are staying for 2 weeks we do a refresh clean after the first 7 days. However, if you would like a more frequent service this can be arranged at an extra charge. Please call the office to discuss your requirements and we will try our best to arrange this. Cost provided on request and availability.

Bringing Babies

To save you bringing your own travel cot and highchair, you may hire either at an extra cost of £15 each (linen is not provided for the travel cots due to allergy reasons). Cots and highchairs are cleaned after and before each use with child friendly disinfectant products. These can be requested when making your booking or if you already have a booking please feel free to give us a call if and we can ensure they are set up in your house ready for your arrival.

Shopping

We provide some cleaning supplies, toilet rolls, dish washer tablets and individual shampoo/ body wash and soap for each guest but we do not provide food or drink supplies. There are many supermarkets in St Andrews and Crail that are easily accessible for your holiday shop:

St Andrews

Crail

Home food deliveries

Should you like to arrange a home delivery ready for your arrival, we are  happy for you to do so. If you require the address/post code of your property, please feel free to give us a call or send an email and we would be delighted to help. Most of our addresses can receive deliveries from most major supermarkets.

BBQs

Unfortunately, we no longer provide BBQs for your stay. However, the local Morrisons on Largo Road and also Home Improvements on South Street both stock disposable BBQs which are available for purchase if the weather is looking sunny. Additionally, if you are staying in Crail then the local Co-op or Dans Goods both stock BBQs too. Please make sure you take any old BBQs away with you or dispose of them.

Catering

If you are looking for a private chef or catering service during  your stay, St Andrews Event Catering come highly recommended. Alternatively, Morrisons have now set up a ‘food to order’ range, including sandwich platters, savoury platters and cakes which can be ordered and collected from your local store.

Bringing Dogs

With over half of our properties welcoming well behaved pets, we have plenty of choice when it comes to planning your holiday with your 4-legged friend. There is an additional charge of £25 per pet (this is to cover the additional cleaning time), which can be added upon booking or if you already have a booking with us, just give us a call or an email to let us know they will be coming along. All we ask of our pet-owning guests is that you do not allow your pet on the soft furnishings and clear up any mess they leave in the gardens.

Collecting keys if you are arriving late or don’t have a car

Upon your arrival you will have been given instructions in your booking confirmation to collect your keys from our office, located just outside of St Andrews. We are aware, for some, this may be an inconvenience if you arrive without a car; we are happy to meet you at your holiday home with keys if you are due to arrive within office hours (9am – 17:30pm Monday to Saturday). There is an additional charge of £25 for this service.

If you are arriving outside of office hours we have a safe situated just outside our office door so you are welcome to collect your keys at any time, regardless how late, at no extra charge.

Assistance During Stay

We are lucky to have an excellent maintenance team who are always on hand to help. We are present in the office to assist with any issues you may have Monday-Saturday 9-5.30pm. For emergencies out with office hours, we ask you to leave a message and we shall get back to you asap, rest assured you will never be stuck.

Additional bed spaces

If you require an extra bed space we have substantial camp beds available at an additional cost of £60 including all bedding, linen, towel and toiletries. These can be added upon booking or if you have a booking already and require one, please give us a call or send an email and we can arrange this for you.

Accessibility

If you or any of your party have any accessibility requirements, please do call the office and we will be able to advise, based on your personal requirements, which properties suit your needs best.

Parking

Many of our properties have a designated parking space, if your property is more central you may need to park on-street. Please pay attention of any parking restrictions on your street.

St Andrews uses Ringo. You can download this app on your mobile phone to make parking easier. Please ask if you need any assistance.

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