Coronavirus Booking Conditions – Kingask, St Andrews
*Updated 26th June 2020* . We are open for bookings from 3rd July 2020, in-line with Scottish government guidance surround self-catering accommodation. We look forward to welcoming you back.
Cancelling a booking
FOR ALL GUESTS BOOKED TO STAY UP TO July 2nd 2020
Get a credit for your booking:
If you are booked to stay with us up to July 2nd 2020 and are unable to travel to stay with us, we can offer you a personal voucher to the value of your existing booking, this will allow you to use this as credit against the same property at any date in the next 12 months (to be taken by 2nd July 2021).
Your voucher will be generated by us and sent by email. We will also have a log of it should you lose it! This gives you the flexibility to check your own diaries or with multiple members of your party and re-book at your leisure on our website. You simply need to add your code at checkout and it will come off your total. *Please note that the deposit for these bookings shall be non-refundable once you have booked your new dates*.
Please contact us to do so 01334 472011 or firstname.lastname@example.org
- If you do not want wish to receive a credit for your booking and simply wish to cancel, we ask that you contact your travel insurer, as a priority, to find out your options. We will assist you through this process with any documentation you require to receive your refund.
- Similarly, if you made your booking with a credit card, we ask you to contact your credit card company to receive a refund. Again, we shall assist you through this process with everything you need.
- Please note you may already have travel insurance through monthly bank fees that you pay each month, we also recommend checking this if you did not acquire separate travel insurance nor booked using a credit card
- If you do not want to take advantage of the credit voucher, please do refer to our cancellation booking conditions below.
These are unprecendented times and we don’t have all the answers. This affects everyone in every part of the globe and we hope that by offering you a full credit voucher for the property you are booked in to (if you are booked to stay prior to July 2nd 2020 ) that we accommodate the majority of our guests affected by this and welcome you later in the year or for Spring/ Early Summer next year.
We are of course sympathetic and would like to commit to understanding each individual case as it is presented to us.
Please do note that we will discuss individual cases with property owners should the circumstances dictate, but any variation from the booking conditions below must be at the property owners’ discretion.
Our cancellation fees are as follows;
More than 6 months prior to start of booking – 10% of deposit
Within 6 – 3 months prior to start of booking – 25% of deposit
Within 3 – 2 months prior to start of booking – 50% of deposit
Within 2 – 1 months prior to start of booking – 100% of deposit
Within 4 – 3 weeks prior to start of booking – 50% of full cost of holiday
Within 3 – 2 weeks prior to start of booking – 75% of full cost of holiday
Within 2 – 0 weeks prior to start of booking – 100% of full cost of holiday
We do strongly recommend that all guests, in particular those coming from abroad, follow health and safety information from health officials as well as travel advisories from local authorities. For your convenience, we have provided a list of resources below.
I’m amending my date of travel, but the price has increased / decreased – why?
Accommodation prices have always, and continue to be, seasonal. School holidays and bank holidays move annually, and this will also impact prices.
Some of our customers who are looking to amend their travel dates may find they are quoted more if they’re booking when prices are higher because of the above. Others may find that their holiday is cheaper if travelling out of season.
If you find that a price has increased beyond what you would ordinarily expect then please email us at email@example.com
What if the property I have booked isn’t available for my new dates?
Please contact us by email firstname.lastname@example.org or call us 01334 472011 and we shall discuss your options.
What happens if an even I am due to attend has been cancelled, can I cancel my booking?
From the 3rd July our standard booking terms apply for any cancellation. If you are due to attend to book an event that has now been cancelled, we would ask you first to speak with your travel insurance company. Kingask are not affiliated with any events in the area and the cancellation would not affect our ability to provide your accommodation.
What happens if I want to cancel because I am worried about catching Coronavirus?
Your contract is bound by the booking conditions above, but we shall do our very best to help as much as we can and have outlined different options above (please note: these are always at the discretion of the property owner). You will need to check with your travel insurer or credit card company as to whether you would be covered for cancelling your holiday. If your holiday is booked for after July 3rd 2020, please note balance payments are not due until 4 weeks prior to travel. If you would like to cancel for a date of arrival after July 3rd 2020, normal booking conditions apply.
What happens if I or one of my party feels unwell during my stay?
If you or a member of your party show symptoms that could be related to coronavirus you must follow the standard NHS guidance found at: https://www.nhs.uk/conditions/coronavirus-covid-19/. In addition, please contact us immediately and we will be able to assist you.
Can you guarantee the properties have been appropriately cleaned?
All our properties are cleaned and maintained to a very high standard with disinfectant products, and we have guided our cleaners to take extra measures in this regard, during the pandemic. Please reference our COVID-19 page for full details
Will you check with the owner whether they will allow us to change our booking to later in the year or to next year?
Any holidays booked between now and July 2nd 2020 are able to be credited with a voucher to the full value you have paid to date, and to be taken within a 12 month period (by July 2nd 2021), you can then book your new dates at your leisure on-line at www.propertystandrews.co.uk
If you are due to stay with us but physically cannot leave your country of origin, please contact us and we shall assist as best we can, in conjunction with the owners of our properties, to find a solution for you
2020 BOOKING CONDITIONS
All St. Andrews properties and large properties (those that sleep more than 6)
High Season and school holidays – Friday to Friday only (within 4 months of arrival you will be able to book short breaks beginning and ending on Fridays and Mondays)
Mid season – minimum 3 nights, any stay beginning or ending on a Monday or Friday (no arrivals or departures on Sundays or Wednesday)
Low season – any 3 nights
All other properties (Crail and Kingsbarns)
High Season and school holidays – Saturday to Saturday only (within 4 months of arrival you will be able to book short breaks, beginning and ending on Fridays and Mondays)
Mid season – minimum 3 nights, any stay beginning or ending on a Monday or Friday (no arrivals or departures on Sundays or Wednesday)
Low season – any 3 nights
Variations do occur. If you see something listed as available but cannot book it please contact us by email or phone 01334 472011 or email@example.com.
If you are booking within a short time period or last minute (under 2 weeks), then most of these restrictions will be relaxed.
Pricing: All pricing except some of our special offers can be viewed and booked on-line, by using the 2 months calendars displayed on the properties page or using our advanced search facility to search across all our property
TERMS AND CONDITIONS
RATES: The rates include all bed linen, towels, electricity and limited coal where the property has an open fire. Additional extras such as travel cots (linen not included) and high chairs can be booked when reserving your accommodation, some extras are dependent on the property and it’s location or situation. More info is below in the extras section of the terms and conditions.
A non-refundable deposit of 25% is required as confirmation of the booking. The remaining balance will be required 4 weeks prior to entry date. Your card will also be pre-authorised as a security deposit when the remaining balance is taken. This is required to cover any breakages or damages to the property and any excess cleaning or refuse removal after departure. In the event of any breakages or damages to the property and any excess cleaning or refuse removal after departure being more than the security deposit taken, then an invoice will be raised and the lead hirer will be held liable for this invoice.
CANCELLATION OF BOOKING: In the event of cancellation, notice of cancellation must be sent by email (a confirmation of receipt from our office must be obtained) or recorded delivery letter. Holiday insurance should be taken with a suitable provider.
Once a booking has been made the following charges apply to cancellation or change of accommodation:
more than 6 months prior to start of booking – 10% of deposit
within 6 – 3 months prior to start of booking – 25% of deposit
within 3 – 2 months prior to start of booking – 50% of deposit
within 2 – 1 months prior to start of booking – 100% of deposit
within 4 – 3 weeks prior to start of booking – 50% of full cost of holiday
within 3 – 2 weeks prior to start of booking – 75% of full cost of holiday
within 2 – 0 weeks prior to start of booking – 100% of full cost of holiday
The proprietor reserves the right, under circumstances beyond control, (e.g. fire damage or the interruption of utility supplies) to change the booking to a property of a similar standard and grading. Should it not be possible to offer an alternative holiday property, the rental paid will be returned in full to the hirer and the hirer shall have no further claim against the proprietor. Additionally, Kingask will not be held liable for any minor changes within the property that differ from the photos on the website e.g. soft furnishings, furniture etc. At the proprietor’s discretion, well behaved pets are welcome (refer to the property listing), but should not be allowed in bedrooms, on furniture or left unattended at any time in the property. There will be an additional charge per week, per pet.
***OPEN 2022 TERMS AND CONDITIONS***
Dates: 7 days 11th – 18th July
10 days 9th – 19th July
April 7th 2020: *please note that if you have already booked and paid your deposit for The Open 2021, we are able to transfer your booking to the new dates for 2022. We shall be in touch or please feel free to contact us first!
Please note the deposit held for The Open 2021 is non-refundable and is able to be transfered to the new dates, if you do not wish to move your booking to the new dates for The Open 2022, we ask that you speak to your travel insurer in terms of recouping any lost costs.
*Booking conditions updated for new date of The Open (event moved from 2021 to 2022 because of the Coronavirus)
Open 2022 bookings are subject to the following terms and conditions as agreed to at the time of booking;
- A contract between the renter and Kingask will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking.
- A non-refundable deposit of 25% of the holiday price is payable at the time of booking, up until June 2021.
- A further non-refundable 25% of the holiday price is payable by 31st July 2021.
- A non-refundable deposit of 50% of the holiday price is payable at the time of booking, if your booking is made on or after the 1st July 2021.
- The remaining balance must be paid no later than 6 months before the commencement of your holiday. If the full final balance is not received by month end February 2022, the booking will be voided and viewed as a cancellation and the client agrees to forgo the 50% non-refundable deposit held by Kingask.
- Your card will also be pre-authorised as a security deposit when the remaining balance is taken. This is required to cover any breakages or damages to the property and any excess cleaning or refuse removal after departure. In the event of any breakages or damages to the property and any excess cleaning or refuse removal after departure being more than the security deposit taken, then an invoice will be raised and the lead hirer will be held liable for this invoice.
CANCELLATION OF BOOKING: In the event of cancellation, notice of cancellation must be sent by email (a confirmation of receipt from our office must be obtained) or recorded delivery letter. Your booking is non-refundable, however we will always endeavour to re-let the house upon cancellation and will return the deposit provided if the property is re-let for the same value.
We always advise that you take out comprehensive travel insurance to cover any eventualities, especially when attending an event such as The Open. Please note that we are unable to cover you for any loss that you may incur due to your cancellation.
Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your stay. Our liability for cancellation will be limited to payments made to us.
EXTRAS: (travel cots (linen not included), high chairs, etc.) should be added at the time of the initial booking and will be confirmed and listed on the booking confirmation. Extras can be also be added up to 4 weeks in advance of the arrival date, and confirmation of any additions means that a new booking confirmation will be issued. If extras are not present on the booking confirmation, then they will not be present at the property for the let. Please check you have your desired extras listed correctly, particularly room makeup. Extras can be provided after arrival (subject to availability) but will incur an additional fee of £20 on top of the standard charge for the extra.
DAMAGES: The hirer will be responsible for any damage caused to the property by themselves, or any member of their party. A refundable security deposit of between £50 and £100 (depending on the size of the property) is pre-authorised on your card along with the remaining balance. This is required to cover any breakages or damages to the property and any excess cleaning or refuge removal after departure. In the event of any breakages or damages to the property and any excess cleaning or refuge removal after departure being more than the security deposit taken, then an invoice will be raised and the lead hirer will be held liable for this invoice.
EXIT AND DEPARTURE: If the hirer and their group fail to exit the property by the agreed time as stated on the confirmation, additional charges will be applied to the hirer’s card, these may include charges for removal of the hirer’s belongings, collection of the said belongings, and extra cleaning charges. The property should be left clean and tidy, and any rubbish should be taken with the hirer at the end of their stay. Any rubbish left in the property or at the side of the bins will incur an additional charge for removal. The property will have information in the property folder relating to bin collections, the location of the bins, and recycling locations, any additional information can be obtained from our staff.
REFUSE DISPOSAL: Please come prepared to recycle refuse. Please follow the instructions given in the houses on how to dispose of your refuse. In most of our properties colour coded wheelie bins are supplied for plastics, cans, paper/cardboard and household rubbish. As uplift of these is now only once a fortnight (or month in case of the recycling bin) it is important that excess refuse is disposed of at the nearest recycling centre prior to your departure. Can you also please leave enough room in the bins for the next guests if the bins are not due for uplift for a further week. In a handful of cases there is no facility to leave refuse of any kind behind due to lack of storage for bins and refuse must be disposed of yourselves at the nearest recycling centre prior to departure. In all cases please dispose of of your own bottles at the end of your stay.
LIABILITY: Whilst the Owners endeavour that the property meets required standards and the hirer’s expectations, the owners cannot accept responsibility for any alterations to the property, surrounding vicinity or amenities that affect the holiday, which are beyond reasonable control e.g power cuts, road works, water main leaks, failure of third party services (e.g. oil deliveries or telephone/internet services) work being carried out on surrounding properties etc Nor can they accept any liability for any injury, sickness, loss, damage, additional expense or inconvenience caused by or arising out of using the Property and its appearances, plumbing, electrical or otherwise, exceptional weather conditions or the hirer’s negligence. Further, no responsibility is accepted for the personal belongings, car and its contents of the hirer or any member of the party during the holiday.
INTERNET AND DIGITAL TV: These services are provided free in the properties that have the facilities, if a member of staff is required to visit the property in order to set up or provide support for these services an additional charge will be made (only if the equipment is not malfunctioning). Kingask Country Cottages or the owner of the property are not responsible for any interruption to these services, and should one occur, cannot accept any liability, loss or additional expense caused by or arising from the loss of these services. The loss of these services is not considered an emergency and call outs or repairs will not be done after 6pm at night.