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Home | Covid-19

Covid-19 and coming to stay at Kingask, St Andrews

Everyone has been affected by COVID-19 and the travel sector is no exception. We miss our guests and St Andrews misses the vibrancy that you all bring. We can’t wait to start welcoming people back to our beautiful part of the world from July 3rd 2020, until then we have updated our booking conditions for this time. If you are due to stay and now cannot, please find out your options here.

What we’re doing to keep you safe

We want to make sure that when you do come to stay in a Kingask managed holiday let in St Andrews, Crail or Kingsbarns, that you are assured we have taken the correct steps to make your visit enjoyable, but very importantly, safe.

Cleaning

Nothing is more important, in these times, than the peace of mind that the property you are staying in has been cleaned to the very highest standard
Our spotless cleaning has always been something we are proud of, and our Head Cleaner, Anna, has created a new checklist for all our cleaners to ensure every part of your holiday let is cleaned thoroughly before and after your stay.

Including;

Each cleaner shall wear disposable gloves and masks for each property clean
Special attention is paid to cleaning all door knobs/ drawer knobs/ handles / key pads / remote controls / light switches/ garden gates (all high touch areas we can see) with disinfectant products
We shall use bleach on all surfaces that are able to take it, and disinfected spray on all others
We shall include sterilising fluid in the washing of all laundry items (sheets and towels)
We shall spray all furniture with Dettol all-in-one disinfectant spray during each clean.
Any garden furniture shall be cleaned with disinfectant spray
Soft furnishings (throw cushions etc) shall be sprayed with Dettol fabric disinfectant spray
We shall also leave cleaning spray, one pair of disposable gloves, a clean cloth and soap for guests when they arrive, should you wish to clean your own surfaces as soon as you arrive.

We shall ask you to open windows that can be opened, before you leave the property at the end of your stay (heavy rain permitting)

Check in

We usually like to shake our guest’s hands, even a hug for our returning guests, and welcome everyone into our office to collect their keys and hand over local discount offers exclusive to Kingask and generally have a little chat.

For now, we shall be operating a little differently and using social distancing at check-in. We shall leave the keys outside the door of the office in a key folder within a cellophane cover. We shall provide disposable gloves for you to put on to retrieve your folder. And hand sanitiser should you wish to use that too.

We shall open the door to the office and wave to you from afar. Key drop off will be as normal, please simply leave your keys in the key return box.
Our office will be cleaned thoroughly, daily and at regular intervals throughout the day for all touch points, including door handles, key boxes etc.

Maintenance

We have a 24/7 maintenance team on hand for most eventualities, however, during this period, we shall only be sending our maintenance team in an emergency. This is to minimise contact in each property. We hope you understand. We shall always do our level best to aid you should you have a problem.

72 hours

We know that some people may be nervous about staying in a holiday property, particularly if you have an underlying health condition or have been shielding for some time and may have more concern than most. We can offer guests who have booked for a week’s stay or longer a 5% discount if you want to guarantee that the property is empty for 72 hours prior to arrival.  72 hours is cited as the life span for the virus on surfaces. Please call us on 01334 472011 to discuss.

Guest behaviours

We hope, as everyone has become accustomed to social distancing and new hygiene routines, that when you come to your holiday property you maintain the hygiene practices you have been using at home.

Please pay special attention when out and about in town, maintaining safe distances as per Scottish government guidance and practice frequent hand washing/ hand sanitizing. It is obligatory to wear a face covering on all public transport.

We are a town that loves welcoming visitors but, to keep doing so, we ask that visitors also respect the residents of St Andrews and Crail and keep them safe, as well as yourselves.

Amenities

It is inevitable that some amenities/ attractions may not be open yet when you come to visit but please reference our Explore page where we shall try and update on openings of key bars, restaurants, museums, golf courses etc as we know.
We look forward to seeing you and when you come to visit we shall, as always, keep our fingers crossed for sunny weather!

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