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Home | Covid-19

Covid-19 and coming to stay at Kingask, St Andrews

We look forward to welcoming you to Kingask. As a company we prepare as best we can for any new restrictions, however we also ask guests to ensure they are compliant with any new rules and we make assumptions that you know what these are before travelling, please check here for up to date advice on restrictions in Scotland https://www.visitscotland.com/about/practical-information/covid-19-recovery-phases. Please note, that as restrictions can change frequently all bookings are made at the guest’s own risk.

COVID update

January 2022

Sadly, we don’t know what is coming but we do want to add a little structure to our process to help you know what your options are, whether you have an existing booking or would like to book in for a holiday later in the year, and to give you some comfort.  

These are;

FIFE LOCKDOWN

If Kingask remains closed or we are legally unable to host you, or if there are legal travel restrictions in Fife that prevent us from hosting you, or we are unable to legally accommodate your party size on the date of your booking, you have 3 options:

1. Move your booking to a different date within the next 12 months

2. Receive a credit note for the amount paid to date against the same property, to book at your leisure within the next 12 months

3. Receive a refund, if any alternative options are not able to be accommodated

UK GUESTS, if we are open

If we are open and are able to proceed with your booking but you are unable to travel because your place of origin in the UK has differing legal Covid travel restrictions imposed in law, you may:

1. Move your booking to a different date within the next 12 months or

2. Receive a credit note for the amount paid to date against the same property, to book at your leisure within the next 12 months

*please note this does not apply to Open bookings

OVERSEAS GUESTS

International travellers: from August 2nd 2021, fully vaccinated visitors from the USA and the EU do not need to quarantine on arrival and can enter the country immediately to enjoy their break. This may change, please keep an eye on local guidance before you travel.

If we are open and able to proceed with your booking (as per Fife and UK guests’ information) but you are unsure and don’t wish to commit to travel from overseas due to existing quarantine or travel restrictions, you may cancel your booking up to 60 days before your booked date and receive a full refund

If you decide to cancel 60 days or less before your booking, normal cancellation conditions will apply

*please note this does not apply to Open bookings

COVID ILLNESS

If you or a member of your party is ill with Covid prior to your booking, or you are contacted by track and trace and have to isolate, we recommend that you take out travel insurance to cover the price of your booking should you have to cancel in these circumstances. This is inline with normal booking conditions, which will apply to any late cancellations of this nature. Staysure offer cover against the pandemic. We do always recommend taking out travel insurance, even during non-pandemic periods. We are unable to provide refunds due to personal illness.

OTHER EXCEPTIONS

There may be other exceptions that are not caught above and we are more than happy to speak to you about this, please email us info@propertystandrews.co.uk or call us on 01334 472011

We hope that all guests understand that we need adequate time to rebook any property cancellations. This is easier if it were one hotel room, but as self catering houses are for multiple occupants they are not easy to rebook at the last minute, we appreciate your understanding on this.

We advise that holidays are booked at your own risk during the on-going pandemic; given that restrictions and advice change so frequently.  

Travel Restrictions legislation

Travel Restrictions within tiers and across borders within the UK can change fairly regularly.

If you are travelling from abroad and your flights have been cancelled we advise you to speak to your insurance company or credit card provider regarding refunds first.

When you come to Kingask you are bound by the restrictions applied to self-catering properties within our Tier, please click on the Visit Scotland link at the top of the page for up to date information.

 

What we’re doing to keep you safe

We want to make sure that when you do come to stay in a Kingask managed holiday let in St Andrews, Crail or Kingsbarns, that you are assured we have taken the correct steps to make your visit enjoyable, but very importantly, safe.

Cleaning

Nothing is more important, in these times, than the peace of mind that the property you are staying in has been cleaned to the very highest standards. We pride ourselves on the cleanliness of our properties and linen and our cleaners work to very strict checklists. If you arrive and you wish to discuss any issues with us, please call us on 01334 472011.

Check in

We usually like to shake our guest’s hands, even a hug for our returning guests, and welcome everyone into our office to collect their keys and hand over local discount offers exclusive to Kingask and generally have a little chat.

For now, we shall be operating a little differently and using social distancing at check-in. We shall leave the keys outside the door of the office in a key folder within a cellophane cover. We shall provide disposable gloves for you to put on to retrieve your folder. And hand sanitiser should you wish to use that too.

We shall open the door to the office and wave to you from afar. Key drop off will be as normal, please simply leave your keys in the key return box.
Our office will be cleaned thoroughly, daily and at regular intervals throughout the day for all touch points, including door handles, key boxes etc.

Maintenance

We have a 24/7 maintenance team on hand for most eventualities, however, during this period, we shall only be sending our maintenance team in an emergency. This is to minimise contact in each property. We hope you understand. We shall always do our level best to aid you should you have a problem.

72 hours

We know that some people may be nervous about staying in a holiday property, particularly if you have an underlying health condition or have been shielding for some time and may have more concern than most. We can offer guests who have booked for a week’s stay or longer a 5% discount if you want to guarantee that the property is empty for 72 hours prior to arrival.  72 hours is cited as the life span for the virus on surfaces. Please call us on 01334 472011 to discuss.

Guest behaviours

We hope, as everyone has become accustomed to social distancing and new hygiene routines, that when you come to your holiday property you maintain the hygiene practices you have been using at home.

Please pay special attention when out and about in town, maintaining safe distances as per Scottish government guidance and practice frequent hand washing/ hand sanitizing. It is obligatory to wear a face covering on all public transport and in shops and restaurants.

We are a town that loves welcoming visitors but, to keep doing so, we ask that visitors also respect the residents of St Andrews and Crail and keep them safe, as well as yourselves.

Amenities

It is inevitable that some amenities/ attractions may not be open yet when you come to visit but please reference our Explore page where we shall try and update on openings of key bars, restaurants, museums, golf courses etc as we know. However, most amenities are now open – with a few new rules for booking and attending. The best place to get the latest updates is on the venue you would like to visit’s wesbite, Facebook or Instragam pages
We look forward to seeing you and when you come to visit we shall, as always, keep our fingers crossed for sunny weather!

Future proof your holiday

As domestic and international guidance and emergency legislation changes frequently we do advise that any holiday let bookings are made at your own risk. In the event that you fall ill, you may also wish to take out travel insurance that will protect your holiday payment should you become ill with Covid or Covid symptoms or be asked to isolate through Track and Trace, before you are due to stay or during your stay. Staysure offer cover against the pandemic. We do always recommend taking out travel insurance, even during non-pandemic periods.

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