Covid-19 and coming to stay at Kingask, St Andrews
We look forward to welcoming you to Kingask. As a business based in Scotland, we ask guests to ensure they are compliant with any new rules and we make assumptions that you know what these are before travelling, please check here for up to date advice on any restrictions in Scotland https://www.visitscotland.com/about/practical-information/covid-19-recovery-phases. Please note, that as restrictions can change frequently all bookings are made at the guest’s own risk.
COVID update
March 2022
As Covid restrictions are lifted in the UK and globally, we no longer have Covid specific booking terms, booking conditions are as normal, please view these here
COVID ILLNESS
If you or a member of your party is ill with Covid prior to your booking, or you are advised to isolate, we recommend that you take out travel insurance to cover the price of your booking should you have to cancel in these circumstances.
OTHER EXCEPTIONS
There may be exceptions and we are more than happy to speak to you about this, please email us info@propertystandrews.co.uk or call us on 01334 472011
We hope that all guests understand that we need adequate time to rebook any property cancellations. This is easier if it were one hotel room, but as self catering houses are for multiple occupants they are not easy to rebook at the last minute, we appreciate your understanding on this.
Travel Restrictions legislation
If you are travelling from abroad and your flights have been cancelled we advise you to speak to your insurance company or credit card provider regarding refunds first.
What we’re doing to keep you safe
We want to make sure that when you do come to stay in a Kingask managed holiday let in St Andrews, Crail or Kingsbarns, that you are assured we have taken the correct steps to make your visit enjoyable, but very importantly, safe.
Cleaning
Nothing is more important, in these times, than the peace of mind that the property you are staying in has been cleaned to the very highest standards. We pride ourselves on the cleanliness of our properties and linen and our cleaners work to very strict checklists. If you arrive and you wish to discuss any issues with us, please call us on 01334 472011.
Maintenance
We have a 24/7 maintenance team on hand for most eventualities, however, if you would be more comfortable for the maintenance team to visit the property when you are out or wait until you have vacated the property, please just let us know your preferences.
Guest behaviours
We hope, as everyone has become accustomed to social distancing and new hygiene routines, that when you come to your holiday property you maintain the hygiene practices you have been using at home.
Please pay special attention when out and about in town, maintaining safe distances as per Scottish government guidance and practice frequent hand washing. It is obligatory to wear a face covering on all public transport and in shops and restaurants in Scotland until 31st March 2022.
Amenities
Most amenities are now open – with a few new rules for booking and attending. The best place to get the latest updates is on the venue you would like to visit’s website, Facebook or Instagram pages
We look forward to seeing you and when you come to visit we shall, as always, keep our fingers crossed for sunny weather!
Future proof your holiday
As domestic and international guidance and emergency legislation changes frequently we do advise that any holiday let bookings are made at your own risk. In the event that you fall ill, you may also wish to take out travel insurance that will protect your holiday payment should you become ill with Covid or Covid symptoms or be asked to isolate through Track and Trace, before you are due to stay or during your stay. Staysure offer cover against the pandemic. We do always recommend taking out travel insurance, even during non-pandemic periods.
