Covid-19 and coming to stay at Kingask, St Andrews
We look forward to welcoming you to Kingask. These certainly are strange times and we ask kindly that you read the info below before booking.
As a company we prepare as best we can for any new restrictions that come in to force, however we also ask guests to ensure they are compliant with any new rules and we make assumptions that you know what these are before travelling, please check here for up to date advice https://www.visitscotland.com/about/practical-information/covid-19-recovery-phases
20th November 2020
The UK has now been placed under different devolved government Covid-19 restrictions, a ‘Tiered’ system is in place and restrictions vary dependent on specific regional area guidance.
Tiers do change frequently and at short notice.
We understand the frustration this may cause and the onward impact this has on your holiday plans.
Kingask is a Scottish family business, based in Fife, and we are bound by the restrictions outlined by the Scottish Government. We are currently in Tier level 3.
- What this means for your stay: Currently, we can only accept guests from one household to stay, up to 6 people (please note children aged 12 and under do not count towards to the 6 person limit)
If you booked prior to the 23rd September when this ruling came in to force and your booking consists of 2 households or more, and you are due to stay before the 20th December 2020, we shall do our very best to help you. You may prefer to move your dates or be issued with a credit note so that you can stay with us in the future in the same property, booking your own dates at your leisure. We can also offer you a lower price for the property you have booked, to take in to account only one household shall now be staying, so that you can still continue with your break. We ask you to contact us to discuss your options – 01334 472011. For any bookings after the 20th December 2020, normal booking conditions apply. You can find these here
If you booked post 23rd September and your booking consists of 2 households or more, our normal cancellation policy applies. Please find note of these here.
Please note that payment terms remain the same, the full balance is due 4 weeks prior to your stay.
Travel Restrictons legislation
Travel Restrictions within tiers and across borders within the UK change regularly, we are open for business.
At 6pm on the 20th November 2020, the Scottish Government will enforce travel restrictions until the 11th December when they shall review this. This means not travelling outwith or in to another Council area in Tier 3 or 4.
If you are booked to stay with us between now and the 11th December, and this affects your booking, please call us to discuss your options.
If you are booked to stay after the 11th December and your decision is not to travel, please refer to our booking conditions. If you would prefer to move your booking to a date in the future or receive a credit note, we can currently provide this for any bookings booked before 20th December 2020 – you can move or receive a credit note, to move to a date before the end of February 2021, where available, in the same property.
If you are travelling from abroad and your flights have been cancelled we advise you to speak to your insurance company or credit card provider regarding refunds.
When you come to Kingask you are bound by the restrictions applied to self-catering properties within our Tier. As mentioned, this is currently a one household limit. We ask all guests to adhere to this.
If the Tier level in Fife changes and we are forced to close, we shall communicate with you directly and discuss your options personally.
We do advise that holidays are booked at your own risk during the on-going pandemic; given that restrictions and advice are changing so frequently. We hope you understand.
What we’re doing to keep you safe
We want to make sure that when you do come to stay in a Kingask managed holiday let in St Andrews, Crail or Kingsbarns, that you are assured we have taken the correct steps to make your visit enjoyable, but very importantly, safe.
Nothing is more important, in these times, than the peace of mind that the property you are staying in has been cleaned to the very highest standard
Our spotless cleaning has always been something we are proud of, and our Head Cleaner, Anna, has created a new checklist for all our cleaners to ensure every part of your holiday let is cleaned thoroughly before and after your stay.
Each cleaner shall wear disposable gloves and masks for each property clean
Special attention is paid to cleaning all door knobs/ drawer knobs/ handles / key pads / remote controls / light switches/ garden gates (all high touch areas we can see) with disinfectant products
We shall use bleach on all surfaces that are able to take it, and disinfected spray on all others
We shall include sterilising fluid in the washing of all laundry items (sheets and towels)
We shall spray all furniture with Dettol all-in-one disinfectant spray during each clean.
Any garden furniture shall be cleaned with disinfectant spray
Soft furnishings (throw cushions etc) shall be sprayed with Dettol fabric disinfectant spray
We shall also leave cleaning spray, one pair of disposable gloves, a clean cloth and soap for guests when they arrive, should you wish to clean your own surfaces as soon as you arrive.
We shall ask you to open windows that can be opened, before you leave the property at the end of your stay (heavy rain permitting)
We usually like to shake our guest’s hands, even a hug for our returning guests, and welcome everyone into our office to collect their keys and hand over local discount offers exclusive to Kingask and generally have a little chat.
For now, we shall be operating a little differently and using social distancing at check-in. We shall leave the keys outside the door of the office in a key folder within a cellophane cover. We shall provide disposable gloves for you to put on to retrieve your folder. And hand sanitiser should you wish to use that too.
We shall open the door to the office and wave to you from afar. Key drop off will be as normal, please simply leave your keys in the key return box.
Our office will be cleaned thoroughly, daily and at regular intervals throughout the day for all touch points, including door handles, key boxes etc.
We have a 24/7 maintenance team on hand for most eventualities, however, during this period, we shall only be sending our maintenance team in an emergency. This is to minimise contact in each property. We hope you understand. We shall always do our level best to aid you should you have a problem.
We know that some people may be nervous about staying in a holiday property, particularly if you have an underlying health condition or have been shielding for some time and may have more concern than most. We can offer guests who have booked for a week’s stay or longer a 5% discount if you want to guarantee that the property is empty for 72 hours prior to arrival. 72 hours is cited as the life span for the virus on surfaces. Please call us on 01334 472011 to discuss.
We hope, as everyone has become accustomed to social distancing and new hygiene routines, that when you come to your holiday property you maintain the hygiene practices you have been using at home.
Please pay special attention when out and about in town, maintaining safe distances as per Scottish government guidance and practice frequent hand washing/ hand sanitizing. It is obligatory to wear a face covering on all public transport.
We are a town that loves welcoming visitors but, to keep doing so, we ask that visitors also respect the residents of St Andrews and Crail and keep them safe, as well as yourselves.
It is inevitable that some amenities/ attractions may not be open yet when you come to visit but please reference our Explore page where we shall try and update on openings of key bars, restaurants, museums, golf courses etc as we know. However, most amenities are now open – with a few new rules for booking and attending. The best place to get the latest updates is on the venue you would like to visit’s wesbite, Facebook or Instragam pages
We look forward to seeing you and when you come to visit we shall, as always, keep our fingers crossed for sunny weather!
Future proof your holiday
In light of the on-going global Coronovirus pandemic, as domestic and international guidance and emergency legislation changes frequently we do advise that any holiday let bookings are made at your own risk. You may also wish to take out travel insurance that will protect your holiday payment should you become ill before you are due to stay or during your stay. Staysure offer cover against the pandemic. We do always recommend taking out travel insurance, even during non-pandemic periods. As a company we prepare as best we can for any new restrictons that come in to force, however we also ask guests to ensure they are compliant with any new rules and we make assumptions that you know what these are before travelling, please check here for up to date advice https://www.visitscotland.com/about/practical-information/covid-19-recovery-phases/