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Home | Terms and conditions

Terms and Conditions

Please bring a printed copy of your booking confirmation on arrival. Please check all Dates and extras carefully.

2024 & 2025 BOOKING CONDITIONS

Please inform us if there are significant deviations in your planned arrival or departure times.

Please note, early check-in or late check-out must be agreed in advance.

If any issues arise or you have cause for complaint, please advise us immediately. Call us on 01334 472011 or email us at info@propertystandrews.co.uk.  We have our own maintenance team and a list of contractors who are on call to resolve any issues as soon as we are made aware of them. Regrettably we are unable to investigate any complaints once you have departed if we are not made aware of them during your stay or given the opportunity to fix any issues, we hope you understand.

Check in is at our office: Most of our properties have secure key boxes at the property, we shall send you key codes on the Saturday prior to your arrival, alongside a pdf with all the information you need for your property. If your property does not have a key box, we shall let you know and pick up is from our office at Kingask St Andrews, Reception, Kingask House, St Andrews, KY16 8PN.

CHECK INS

Check in time is strictly 4pm. Please do not enter your property early without prior permission from the office. Especially during busy periods we cannot guarantee your property will be cleaned or checked earlier than 4pm. Any guest found to have arrived early and unauthorised shall be charged £100. If you do arrive early, we cannot respond to any issues regarding cleaning or set up.

CHECK OUTS

Check out requirements apply to all properties.

Failure to adhere to these check out undertakings may result in additional charges being levied and deducted from your deposit.

Check-out requirements and, therefore, return of damages deposit require:

All St. Andrews properties bookable days

High Season – 2 nights minimum stay, certain properties and periods have 7-day minimum stays (Friday to Friday), this will be apparent on the availability calendar when you book.

Mid and Low season – minimum 2 nights stay.

Exception: no arrivals or departures on Sundays unless by special request.

Crail

High Season – 2 nights minimum stay, certain properties and periods have 7-day minimum stays (Friday to Friday), this will be apparent on the availability calendar when you book.

Mid and Low season – minimum 2 nights stay.

Exception: no arrivals or departures on Sundays.

Variations do occur. If you see something listed as available but cannot book, please contact us by email or phone 01334 472011 or info@propertystandrews.co.uk.

Pricing: All pricing except some of our special offers, if specified, can be viewed and booked on-line, by using the calendars displayed on the properties page or using our advanced search facility to search across all our properties.

TERMS AND CONDITIONS

A deposit of 25% is required upon booking to secure, this must be paid within 72 hours otherwise the booking shall be released. The remaining balance must be paid in full 4 weeks prior to entry date.

We shall also require a security deposit when the remaining balance is taken*. This is required to cover any breakages or damages to the property and any excess cleaning or refuse removal after departure, costs to be decided solely by the Lessor. In the event of any breakages or damages to the property and any excess cleaning or refuse removal after departure being more than the security deposit taken, then an invoice will be raised, and the lead hirer will be held liable for this invoice. The value of the security deposit is advised at time of booking.

Any damages/breakages or issues with the property which may affect the return of the security deposit, must be reported within 24 hours from the time you arrive at the property.

RATES: Your rental rate includes utility bills, WIFI and a one-time linen & towel setup unless otherwise stated. Should you require a change of linen during your stay, a laundry fee will apply. We do not permit bath towels or linens to be taken from the property.

Additional extras such as travel cots (linen not included) and high chairs can be booked when reserving your accommodation, some extras are dependent on the property and its location or situation. More info can be found on the FAQ page of our website.

OCCUPANCY: In line with Scottish Government requirements under the Short Term Lets Licensing regulations 2023, bookings must not exceed the maximum occupancy stated on the listing. We must also receive names and ages of all guests present in the property. If the occupancy is greater than that stated, we will have to ask you to leave the property with immediate effect and you would not be entitled to a refund. Similarly, if the names of your guests change, you must make us aware of this prior to your booking, failure to do so could result in you being asked to leave and not entitled to a refund.

CANCELLATION OF BOOKING: In the event of cancellation, notice of cancellation must be sent by email (a confirmation of receipt from our office must be obtained) or recorded delivery letter. Holiday insurance should be taken with a suitable provider.

Once a booking has been made the following charges apply to cancellation or change of accommodation:


within 6 months – 5 weeks prior to start of booking – 100% of deposit (which is 25% of full cost of holiday)
within 4 – 0 weeks prior to start of booking – 100% of full cost of holiday

(For clarity; if your booking falls between 4 and 5 weeks period prior to booking, this is considered within the 4 – 0 weeks cancellation clause)

If a cancellation occurs within the 4 – 0 weeks prior to arrival, funds paid are non-refundable and non-transferable.

However, if alternative guests reserve at the same rates for the reserved dates, a refund of all monies paid thus far minus an administration fee of £150 will be made.

In the case that a new discounted rate is negotiated last minute to close the dates, only this new discounted rate will be considered for a refund. When a cancellation occurs, it is our policy to make every effort to refill those dates with alternative guests.

PANDEMIC TRAVEL RESTRICTIONS:  refer to border closures and flight cancellations due to border closures. Travel restrictions refer to being unable to arrive at the destination due to restrictions in travel & movement.

In the event of a cancellation due to COVID travel restrictions, a change of date will be offered based on availability. A refund will not be provided.

Any change of date request must fall within 12 months of the original date of arrival. Seasonal prices to any new dates.

All cancellations & date changes (COVID or otherwise) must be made by the lead hirer & made in writing.

Supportive documentation regarding the specific COVID travel restrictions must accompany the request.

INSURANCE: All customers should have appropriate Travel & Medical Insurance in place.

CIRCUMSTANCES BEYOND CONTROL: The proprietor reserves the right, under circumstances beyond control, (e.g., fire damage or the interruption of utility supplies, essential maintenance etc) to change the booking to a property of a similar standard and grading. Should it not be possible to offer an alternative holiday property, the rental paid will be returned in full to the hirer and the hirer shall have no further claim against the proprietor. Additionally, Kingask will not be held liable for any minor changes within the property that differ from the photos on the website e.g., soft furnishings, furniture etc. 

LIABILITY: Whilst the Owners’ endeavour that the property meets required standards and the hirer’s expectations, the owners cannot accept responsibility for any alterations to the property, surrounding vicinity or amenities that affect the holiday, which are beyond reasonable control e.g.  power cuts, road works, water main leaks, failure of third party services (e.g. oil deliveries or telephone/internet services) work being carried out on surrounding properties etc Nor can they accept any liability for any injury, sickness, loss, damage, additional expense or inconvenience caused by or arising out of using the Property and its appearances, plumbing, electrical or otherwise, exceptional weather conditions or the hirer’s negligence. Further, no responsibility is accepted for the personal belongings, car and its contents of the hirer or any member of the party during the holiday.

MAINTENANCE ISSUES: We of course hope your stay is an enjoyable one. However,  if any issues arise or you have cause for complaint, please advise us immediately. Call us on 01334 472011 or email us at info@propertystandrews.co.uk.  We have our own maintenance team and a list of contractors who are on call to resolve any issues as soon as we are made aware of them. Regrettably we are unable to investigate any complaints once you have departed if we are not made aware of them during your stay or given the opportunity to fix any issues, we hope you understand. If we are not informed of any issues or not authorised to give access to maintenance personnel to resolve a problem being experienced, no complaint can be entertained after the event as a result.

PETS: At the proprietor’s discretion and at a cost of £30 per pet, well behaved pets are welcome (refer to the property listing), but should not be allowed in bedrooms, on furniture or left unattended at any time in the property. At a maximum of 3 pets per property. There will be an additional charge per week, per pet. Upon departure, if there is any dog mess left behind in the garden this will incur a £75 charge.

EXTRAS: (travel cots, linen not included, highchairs, etc.) should be added at the time of the initial booking and will be confirmed and listed on the booking confirmation. Extras can be added up to 4 weeks in advance of the arrival date, and confirmation of any additions means that a new booking confirmation will be issued. If extras are not present on the booking confirmation, then they will not be present at the property for the let. Please check you have your desired extras listed correctly, particularly room makeup. Extras can be provided after arrival (subject to availability) but will incur an additional fee of £20 on top of the standard charge for the extra.

DAMAGE DEPOSIT: Please note there is a damage deposit taken for each property. The refund of your damages deposit will be made within 7 days of departure, assuming all is in proper order and check out requirements are completed (Please note .. Refunds leave our account within 7 days but may take 3-5 working days to reach your account, dependant on your individual bank’s terms).  Please advise of us any damage prior to your departure.

If the damage caused is higher than the value of the deposit taken, we shall invoice you for this and kindly ask for payment within 7 days of the invoice being sent.

Damage to linen and towels: please note that towels and linen must not to be removed from the property at any time (e.g., to the beach or for golf use). If linen or towels are stained beyond repair (i.e. cannot be washed out), for example blood stains, urine, fake tan, shoe polish, we shall charge for replacement items from your deposit.

* PLEASE NOTE: If you have booked one of our Kirkmay, Sypsies or Kittocks Cottages, your booking cost DOES NOT include a refundable deposit

NO SMOKING: Our properties are strictly ‘no smoking’. Should any evidence of smoking be found in the property you shall forfeit your entire deposit. Should extra cleaning or fumigating be required that exceeds your deposit amount this shall be charged by invoice to the lead hirer.

EXIT AND DEPARTURE: If the hirer and their group fail to exit the property by the agreed time as stated on the confirmation, additional charges will be applied to the hirer’s card, these may include charges for removal of the hirer’s belongings, collection of the said belongings, and extra cleaning charges, costs are at the discretion of the Lessor. The property should be left clean and tidy, and any rubbish should be taken with the hirer at the end of their stay. Any rubbish left in the property or at the side of the bins will incur an additional charge for removal. The property will have information in the property folder relating to bin collections, the location of the bins, and recycling locations, any additional information can be obtained from our staff.

REFUSE DISPOSAL: Please come prepared to recycle refuse. Please follow the instructions given in the houses on how to dispose of your refuse. In most of our properties colour coded wheelie bins are supplied for plastics, cans, paper/cardboard and household rubbish. As uplift of these is now only once a fortnight out of the centre of town (or month in case of the recycling bin) it is important that excess refuse is disposed of at the nearest recycling centre prior to your departure. Can you also please leave enough room in the bins for the next guests if the bins are not due for uplift for a further week. In a handful of cases there is no facility to leave refuse of any kind behind due to lack of storage for bins and refuse must be disposed of yourselves at the nearest recycling centre prior to departure. In all cases please dispose of your own bottles at the end of your stay. Properties in the centre of town will only have one blue landfill bin, and these are emptied weekly. Failure to do so, will result in £100.00 being deducted from your security deposit.

INTERNET AND DIGITAL TV: These services are provided free in the properties that have the facilities, if the equipment is not malfunctioning and a member of staff is required to visit the property to set up or provide support for these services an additional charge will be made. Kingask St Andrews or the owner of the property are not responsible for any interruption to these services, and should one occur, cannot accept any liability, loss or additional expense caused by or arising from the loss of these services. The loss of these services is not considered an emergency and call outs or repairs will not be done after 5:30pm.

BED CONFIGURATION: We kindly request bed configuration preferences are made known to us 7 or more days prior to your arrival. We are unable to make changes within 7 days of your arrival. We shall send an email with a final reminder 8 days prior to your stay. If we do not hear from you, bedrooms will be configured as twins, where applicable.

PARTIES/EVENTS: Parties or events are NOT allowed in any Kingask property unless otherwise agreed in advance. Any party/event not previously agreed will result in an immediate loss of the security deposit and a possible termination of the booking. .

NOISE: We ask that all guests are respectful of neighbouring properties and to be considerate of your neighbours.

We kindly ask that all guests;

SECURITY: For your own security and that of the property, please ensure that windows and doors are locked when leaving. Kingask St Andrews does accept any responsibility for any loss, theft or deterioration of groups belongings.

FIRE SAFETY: All properties are fitted with interlinked alarms, fire extinguishers, heat alarms and Co2 alarms. Please make yourself aware of the main exits in the event of a fire. Please ensure all doors are closed and main electrical equipment turned off before you go to bed at night. This information is also in your info book. Please DO NOT use candles or tealights in the property as this would constitute a fire risk.

INDEMNITY & LIABILITY: The Guest is responsible for their own travel/health insurance. Neither the Owner or Manager shall be held responsible in any way for accidental injury, death or damage/loss to personal effects of the Guest. If, due to circumstances beyond the Owner’s control, such as flood, fire, hurricane or other damage, the Owner is unable to honour this agreement.

Please understand; these conditions & liabilities are not designed to restrict you or your guests in any way. We outline them in order to avoid any unnecessary confusion and provide clarity. If you have any queries in relation to any aspect of your stay, please speak with us and a member of the team will happily assist you.

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